rocket scientist required
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Re: rocket scientist required
24-11-2018 6:05 PM
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If I could access the member centre I could access the billing page so no I don't have the username to do that. That's why I'm here. It is incredibly frustrating on the help pages there is some part that says click here if you don't have your username and you need help with that. You know what happens when you click it? It takes you to the login with yiur username screen and says login with your username to access the info. I couldn't make it up.
Re: rocket scientist required
24-11-2018 6:15 PM - edited 24-11-2018 6:20 PM
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Incomplete post removed.
24-11-2018 6:18 PM
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@Stevie65 I don't have the same router as you, but everyone that I have ever used has a place to enter your username and password. The video I linked, if you have viewed it will take you to the page below:
Clicking on Internet in the Broadband Connection window, "should" open up a window to show your username I think!
Re: rocket scientist required
24-11-2018 6:18 PM
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Re: rocket scientist required
24-11-2018 6:21 PM
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So what happens when you clicj on the Internet button?
Re: rocket scientist required
24-11-2018 7:17 PM
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Re: rocket scientist required
24-11-2018 7:21 PM
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Re: rocket scientist required
24-11-2018 7:22 PM
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Re: rocket scientist required
24-11-2018 7:42 PM
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Glad you have got it sorted .
If you had to change your password in the Member Centre, then you will have to put the matching password into the router - sojust be aware if the router suddenly stops connecting to the internet.
Re: rocket scientist required
25-11-2018 7:57 AM
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Hi @Stevie65, I am very sorry for the issues encountered paying your bill, though looks like this is now sorted with help from some of the other forum users.
If you have any further issues, please just let us know.
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