cancel
Showing results for 
Search instead for 
Did you mean: 

reward card not honoured

Newbie
Posts: 3
Registered: ‎10-12-2020

reward card not honoured

I signed up in October because of the reward offer. I did not receive the email and now they are are saying there was no offer at that time. But there was otherwise I would have signed with someone else.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 17
Thanks: 2
Fixes: 2
Registered: ‎01-12-2020

Re: reward card not honoured

Hi @caroleawilliams,

 

Thank you for getting in touch. Before we look into this further can you confirm the below please -

 

- How did you sign up with us? (Online via Plusnet, Over the phone, Online through a 3rd party website such as uSwitch)

- How much was the reward offer?

 

If you can send this information through a Private Message, we can take a look into further for you.

 Curtis Smith
 Plusnet Help Team
Newbie
Posts: 3
Registered: ‎10-12-2020

Re: reward card not honoured

 Signed up through you on your website.

Newbie
Posts: 3
Registered: ‎10-12-2020

Re: reward card not honoured

I already have spoken to you though a private message. You told me that there was no offer at the time of me signing with you. But there was otherwise how did I know there was an offer or that it said I would get my reward card after the first payment was taken.

If you want to talk, you can email or telephone on my landline number you have.