reward card not honoured
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- Re: reward card not honoured
reward card not honoured
10-12-2020 12:11 PM
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I signed up in October because of the reward offer. I did not receive the email and now they are are saying there was no offer at that time. But there was otherwise I would have signed with someone else.
Re: reward card not honoured
11-12-2020 12:53 PM
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Hi @caroleawilliams,
Thank you for getting in touch. Before we look into this further can you confirm the below please -
- How did you sign up with us? (Online via Plusnet, Over the phone, Online through a 3rd party website such as uSwitch)
- How much was the reward offer?
If you can send this information through a Private Message, we can take a look into further for you.
Re: reward card not honoured
01-01-2021 12:57 PM
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Signed up through you on your website.
Re: reward card not honoured
01-01-2021 1:01 PM
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I already have spoken to you though a private message. You told me that there was no offer at the time of me signing with you. But there was otherwise how did I know there was an offer or that it said I would get my reward card after the first payment was taken.
If you want to talk, you can email or telephone on my landline number you have.
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- Re: reward card not honoured