restrictions after PN give wrong bill

[#1]

im only gonna put basic info so i dont bore u all.... but basicly my bill was due on sat and now im restricted because plusnet gave me a wrong bill
so far they are refusing to recalculate my bill and they are refusing to lift the restrictions....
fair enough if it's my fault... when i havent paid my bill on time i have had no problem with the restrictions but surely if ur ISP is at fault they should be lifted?

[#2]

One for DC to look at on Monday.

[#3]

Hi warbleeder,
Can't see from your tickets what it is that you think is incorrect.
Jojo

[#4]

spoke to a manager who admitted it was PN fault ... she lifted restrictions and discounted my next bill
thanks for your time tho jojo
and p.s pn aint all bad

[#5]

Hi warbleeder, glad to hear it got sorted and very sorry that it happened in the first place. Please let us know if there's anything else we can do.