Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
requested home move but address not yet updated
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- requested home move but address not yet updated
requested home move but address not yet updated
30-10-2013 7:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
View Profile
« on Today at 18:45 »
Hello,
I recently moved address a few weeks ago and requested the account (phone line and normal broadband to be upgraded to fibre) to be transferred to my new address but was told my phone line and the fibre broadband would not be activated (weeks later) until the line was activated and fibre installed yesterday (Tues 29th) - I have set up my existing router to the openrach modem but have not been able to get online. All the lights on the modem are green (exc LAN2) and the lights on the router are solid green excluding the internet which is not illuminated and the broadband is flashing.
I tried calling plusnet yesterday but gave up after 20mins, I again called today convinced there was a broadband fault, got through to the broadband tech issues dept, after half an hour spoke to Chris who said my old address and old broadband was still on my account and that it looked like my homemove had not been successful he then transferred me to the home move dept and as I entered the queue was warned it would be about 30 minutes - I went away to the kitchen for a matter of 2 minutes and came back and it sounded like I was cut off.
Can this be resolved soon - I really need the internet for my work and am currently hooking my mobile up to the laptop but this is slow and eating credit.
I posted this in the broadband forum but have had no help as yet.
Hopefully someone at plusnet can speed this up soon!
Thanks
« on Today at 18:45 »
Hello,
I recently moved address a few weeks ago and requested the account (phone line and normal broadband to be upgraded to fibre) to be transferred to my new address but was told my phone line and the fibre broadband would not be activated (weeks later) until the line was activated and fibre installed yesterday (Tues 29th) - I have set up my existing router to the openrach modem but have not been able to get online. All the lights on the modem are green (exc LAN2) and the lights on the router are solid green excluding the internet which is not illuminated and the broadband is flashing.
I tried calling plusnet yesterday but gave up after 20mins, I again called today convinced there was a broadband fault, got through to the broadband tech issues dept, after half an hour spoke to Chris who said my old address and old broadband was still on my account and that it looked like my homemove had not been successful he then transferred me to the home move dept and as I entered the queue was warned it would be about 30 minutes - I went away to the kitchen for a matter of 2 minutes and came back and it sounded like I was cut off.
Can this be resolved soon - I really need the internet for my work and am currently hooking my mobile up to the laptop but this is slow and eating credit.
I posted this in the broadband forum but have had no help as yet.
Hopefully someone at plusnet can speed this up soon!
Thanks
Message 1 of 5
(1,076 Views)
4 REPLIES 4
Re: requested home move but address not yet updated
30-10-2013 7:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet staff don't monitor this forum outside of office hours and you posted the same query in Broadband & Routers an hour ago.
Expect this thread to be locked by a moderator shortly
Expect this thread to be locked by a moderator shortly
Message 2 of 5
(478 Views)
Re: requested home move but address not yet updated
30-10-2013 7:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Other one locked as this is probably the correct place
Message 3 of 5
(478 Views)
Re: requested home move but address not yet updated
31-10-2013 8:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If the router is an ADSL version, then even if your Fibre service is live that won't work. You need a router with a WAN port (normally called a cable router). If you have the PlusNet TG582n router then it may be possible to reflash the firmware with the FTTC version which turns LAN port 4 into a WAN port. See here for available firmwares http://products.plus-payh.co.uk/firmware/
Quote I have set up my existing router to the openrach modem but have not been able to get online. All the lights on the modem are green (exc LAN2) and the lights on the router are solid green excluding the internet which is not illuminated and the broadband is flashing.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 4 of 5
(478 Views)
Re: requested home move but address not yet updated
31-10-2013 11:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi yellowyorangecat,
Looks like your account was updated this morning so I'd hope everything's complete for you now? Please advise if not.
Looks like your account was updated this morning so I'd hope everything's complete for you now? Please advise if not.
Message 5 of 5
(478 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- requested home move but address not yet updated