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refund

onon1123
Interested
Posts: 2
Registered: ‎02-11-2021

refund

I cancelled and returned my router, I just wondering when will I get back the refund amount? I have cancelled this account for a month.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: refund

Thanks for your post @onon1123

I'm sorry to see you've not had a refund of your initial fee yet.

I've escalated this with our billing team and I'll provide an update within 3 working days as soon as I know more.

I've also dropped you an email with more information under ticket 219649653 I'll use to update you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet