refund

[#1]

I cancelled and returned my router, I just wondering when will I get back the refund amount? I have cancelled this account for a month.

[#2]

Thanks for your post @onon1123

I'm sorry to see you've not had a refund of your initial fee yet.

I've escalated this with our billing team and I'll provide an update within 3 working days as soon as I know more.

I've also dropped you an email with more information under ticket 219649653 I'll use to update you.