cancel
Showing results for 
Search instead for 
Did you mean: 

refund.

buster666
Dabbler
Posts: 11
Thanks: 2
Registered: ‎13-11-2018

refund.

Have been waiting for a refund now for weeks!! 

12 REPLIES 12
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: refund.

Sorry to hear this.

I've manually processed this for you now which means you'll receive a cheque within the next 14 working days.

Apologies for the inconvenience caused by the continued delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
buster666
Dabbler
Posts: 11
Thanks: 2
Registered: ‎13-11-2018

Re: refund.

Don't you need my address?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: refund.

We'll send the cheque to the address where we've provided the services.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
buster666
Dabbler
Posts: 11
Thanks: 2
Registered: ‎13-11-2018

Re: refund.

Not exactly sure how i'm going to receive the cheque as I've not given you my address or any other details.`

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: refund.

I've found your account from the details in your forum profile.

From your account I've found your address as you would've needed to give us it in order to setup the account.

Hope this helps clarify things.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
buster666
Dabbler
Posts: 11
Thanks: 2
Registered: ‎13-11-2018

Re: refund.

No address was added to this account, i just opened it so i could contact you, the original account was closed down and i had no access to it.

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: refund.

That's odd, we can't physically create an account without signing up for a service at an address.

The username in your forum profile is definitely showing an address on the account.

You can view this by logging into the account from here: https://www.plus.net/member-centre/login

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
buster666
Dabbler
Posts: 11
Thanks: 2
Registered: ‎13-11-2018

Re: refund.

Can't sign into the original account. -

Account Closed

Our records show this account has been closed, and so you will have limited access to this portal.
If you haven't closed your account, please call our customer services team on 0800 

Could you give me the post code you have so i can confirm the address.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: refund.

Unfortunately I can't confirm account details in a public forum.

If you can PM me your address I can check to see if it's correct.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
buster666
Dabbler
Posts: 11
Thanks: 2
Registered: ‎13-11-2018

Re: refund.

Email address?Huh

buster666
Dabbler
Posts: 11
Thanks: 2
Registered: ‎13-11-2018

Re: refund.

pm'd you address.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: refund.

Thanks, I replied to your PM last night.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team