Sorry to hear this.
I've manually processed this for you now which means you'll receive a cheque within the next 14 working days.
Apologies for the inconvenience caused by the continued delay.
I've found your account from the details in your forum profile.
From your account I've found your address as you would've needed to give us it in order to setup the account.
Hope this helps clarify things.
That's odd, we can't physically create an account without signing up for a service at an address.
The username in your forum profile is definitely showing an address on the account.
You can view this by logging into the account from here: https://www.plus.net/member-centre/login
Can't sign into the original account. -
Our records show this account has been closed, and so you will have limited access to this portal.
If you haven't closed your account, please call our customer services team on 0800
Could you give me the post code you have so i can confirm the address.