refund.
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- Plusnet Community
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- Re: refund.
refund.
13-11-2018 12:08 PM
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Have been waiting for a refund now for weeks!!
Re: refund.
13-11-2018 5:25 PM
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Sorry to hear this.
I've manually processed this for you now which means you'll receive a cheque within the next 14 working days.
Apologies for the inconvenience caused by the continued delay.
Re: refund.
13-11-2018 6:18 PM
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Don't you need my address?
Re: refund.
13-11-2018 6:23 PM
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Re: refund.
13-11-2018 7:28 PM
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Not exactly sure how i'm going to receive the cheque as I've not given you my address or any other details.`
Re: refund.
13-11-2018 7:33 PM
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I've found your account from the details in your forum profile.
From your account I've found your address as you would've needed to give us it in order to setup the account.
Hope this helps clarify things.
Re: refund.
13-11-2018 7:47 PM
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No address was added to this account, i just opened it so i could contact you, the original account was closed down and i had no access to it.
Re: refund.
13-11-2018 8:05 PM
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That's odd, we can't physically create an account without signing up for a service at an address.
The username in your forum profile is definitely showing an address on the account.
You can view this by logging into the account from here: https://www.plus.net/member-centre/login
Re: refund.
13-11-2018 8:14 PM
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Can't sign into the original account. -
Account Closed
Our records show this account has been closed, and so you will have limited access to this portal.
If you haven't closed your account, please call our customer services team on 0800
Could you give me the post code you have so i can confirm the address.
Re: refund.
13-11-2018 8:17 PM
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Re: refund.
13-11-2018 8:30 PM
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Email address?
Re: refund.
13-11-2018 8:51 PM
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pm'd you address.
Re: refund.
14-11-2018 1:31 PM
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