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referral values adjustment after upgrade

glocal
Rising Star
Posts: 130
Thanks: 13
Registered: ‎11-09-2007

referral values adjustment after upgrade

I have been getting referral credit for a friend since 2004. I helped her upgrade from Plusnet Extra (no phone) to Unlimited Fibre + Phone a few days ago (in fact, I talked to PN customers service for a while too). Will the referral values be adjusted accordingly?

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: referral values adjustment after upgrade

It should do, but I'll be happy to check this out for you tomorrow.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: referral values adjustment after upgrade

Thank you for your patience, I've checked your referee's account and the orders haven't completed yet. I'll check back on this once the service goes live to make sure your referral credits are adjusted accordingly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet