cancel
Showing results for 
Search instead for 
Did you mean: 

referral - option not given

frauleinkunst
Dabbler
Posts: 10
Registered: 31-08-2013

referral - option not given

Hi all,
My mum has signed up to plusnet and I did it all for her online (she's not so good with websites)
At NO point did it give me the option to enter referral details, even though I referred my mum.
At first I tried doing it via email, but all that did was log me in as i was using my computer, so it just gave me the option to change my own package and not sign mum up.
So i figured as per the FAQ if i logged out and signed my mum up from the beginning, at some stage i could enter the details showing i had referred her and i was never given this opportunity,
what do i do?  Cry
7 REPLIES
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: referral - option not given

Raise a ticket on your account mentioning your mum's username and claiming the referral, and one on your mum's account confirming you referred her (giving your username). Customer Services should act on those and manually add the referral for you. Smiley
Once set up you should find the entry in My Referrals, but the first token doesn't accrue until the account has been active for a month.
David
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: referral - option not given

If you used a different browser when you signed her up it shouldn't have recognised you as an existing user. A bit late for you, but it may help others.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
Posts: 6,781
Thanks: 862
Fixes: 55
Registered: 30-07-2007

Re: referral - option not given

Quote
Once set up you should find the entry in My Referrals, but the first token doesn't accrue until the account has been active for a month.
and there's a problem at the moment which means that referral values for current broadband products are shown as £0.0.
Richchad
Grafter
Posts: 414
Thanks: 6
Registered: 30-07-2007

Re: referral - option not given

Quote from: MisterW
and there's a problem at the moment which means that referral values for current broadband products are shown as £0.0.

Yes, time this was fixed, seems to have been going on for some time now, annoying as I have to check every now and then to see if my referral has been added....
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: referral - option not given

It should have given you the option at the bottom of the page when you created a username.

As spraxyt says, raise a ticket on your mum's account and we'll get that added for you.
Superuser
Superuser
Posts: 2,885
Thanks: 579
Fixes: 5
Registered: 06-04-2007

Re: referral - option not given

Chris, does it still show that if there is a referal cookie?  Could one exist from the email or previously clicking on a referal link from somewhere else?
Phil
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: referral - option not given

Hi Phil,
It doesn't show at all if a referral is already entered (as it were), though it's not actually a cookie - it's down to the link that's clicked when you visit the site.
EDIT: Apologies. It is a cookie, it lasts 30 days before expiring.