referral - option not given
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referral - option not given
28-10-2013 7:31 PM
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My mum has signed up to plusnet and I did it all for her online (she's not so good with websites)
At NO point did it give me the option to enter referral details, even though I referred my mum.
At first I tried doing it via email, but all that did was log me in as i was using my computer, so it just gave me the option to change my own package and not sign mum up.
So i figured as per the FAQ if i logged out and signed my mum up from the beginning, at some stage i could enter the details showing i had referred her and i was never given this opportunity,
what do i do?
Re: referral - option not given
28-10-2013 11:42 PM
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Once set up you should find the entry in My Referrals, but the first token doesn't accrue until the account has been active for a month.
Re: referral - option not given
29-10-2013 8:19 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: referral - option not given
29-10-2013 8:31 AM
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and there's a problem at the moment which means that referral values for current broadband products are shown as £0.0.
Quote Once set up you should find the entry in My Referrals, but the first token doesn't accrue until the account has been active for a month.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: referral - option not given
29-10-2013 5:50 PM
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Quote from: MisterW and there's a problem at the moment which means that referral values for current broadband products are shown as £0.0.
Yes, time this was fixed, seems to have been going on for some time now, annoying as I have to check every now and then to see if my referral has been added....
Re: referral - option not given
30-10-2013 11:55 AM
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As spraxyt says, raise a ticket on your mum's account and we'll get that added for you.
Re: referral - option not given
30-10-2013 1:17 PM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: referral - option not given
31-10-2013 10:58 AM
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It doesn't show at all if a referral is already entered (as it were), though it's not actually a cookie - it's down to the link that's clicked when you visit the site.
EDIT: Apologies. It is a cookie, it lasts 30 days before expiring.
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