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referral not being paid

burgec7
Interested
Posts: 1
Registered: ‎09-06-2020

referral not being paid

I rang in december to find out why i am not being paid for one of my referrals and was told it would be dealt with ,I rang again in february to find out why i was still not being paid and was told that someone would deal with it .It is june now and still no-one has sorted out this problem ..Why....?

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: referral not being paid

Thanks for getting in touch @burgec7 

I'm sorry to see you're having issues with your referral payment. 

It looks like this is affected by an issue we're working to get to the bottom of. In the meantime I believe I've come up with a workaround I've added more details about to a support ticket on your account you can view by going Here.

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team