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refer 3 promo code...

MakeTeaNotWar
Grafter
Posts: 79
Registered: ‎22-03-2010

refer 3 promo code...

Dear PN,
My parents just signed up to plusnet with me as a recommendation however at no point was I able to enter the "refer3" promotional code, only afterwards i discovered I'd used the wrong link....  Embarrassed
Was hoping you'd be able to do something to tag this offer on? Even though we've gone from the wrong link and technically you could say "no p**** off", I'm hoping you'll show a bit of understanding and be able to help? You've had some new custom afterall, I just didnt use the right link so it's a bit harsh if you can't Sad
Thanks
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,766
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: refer 3 promo code...

Hi there,
I'm afraid that it's a sorry but no in this case. We'll add the referral in for you though.Sorry if you think we're being harsh, it's not our intention. These offers are dependant on specific links being used and we're not able to honour them outside of the dates of the offer I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MakeTeaNotWar
Grafter
Posts: 79
Registered: ‎22-03-2010

Re: refer 3 promo code...

Just a little harsh...  Roll eyes
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: refer 3 promo code...

We have to have some rules to follow, leave it with us and we'll see what we can do Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Help Team
Plusnet Help Team
Posts: 13,766
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: refer 3 promo code...

I'm looking into this now for you.
As mentioned I wasn't being harsh, these things have rules which is why I needed to say no in the first instance plus we have expectations with other customers to look after too. I've applied the discounts for both accounts and have made sure that the referral is in place correctly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team