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re £75 cash back

yasmart
Newbie
Posts: 3
Registered: ‎06-09-2019

re £75 cash back

hi i have not got my cash back yet my service was up and running on the 23/09/19 and i have not received my email with the link to redeem it can you help

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 14,860
Thanks: 395
Fixes: 112
Registered: ‎27-04-2007

Re: re £75 cash back

Hi there, our records show that we've sent an email on 1/10/19 but I can get this sorted for you. In order to authorise us claiming it on your behalf we just need you to reply back to the ticket here please: https://www.plus.net/wizard/?p=view_question&id=195491222

 

Please get back to us too here once you have. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
yasmart
Newbie
Posts: 3
Registered: ‎06-09-2019

Re: re £75 cash back

hi i have clicked the link but it has nowhere to click to reply so how do i authorise you to process my calm or is it ok to just tell you it is ok to do it here

Plusnet Help Team
Plusnet Help Team
Posts: 14,860
Thanks: 395
Fixes: 112
Registered: ‎27-04-2007

Re: re £75 cash back

Hi, we'd need you to reply back to ticket to get that done, it looks like it got closed in error, I've just re-opened it so please try that again. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
yasmart
Newbie
Posts: 3
Registered: ‎06-09-2019

Re: re £75 cash back

hi has my reply got thru to you so know it is being prosesed

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,146
Thanks: 263
Fixes: 75
Registered: ‎06-08-2018

Re: re £75 cash back

@yasmart,

 

It has, and I've claimed it for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team