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random call to 123 on my bill

FIXED
simplysup
Newbie
Posts: 3
Registered: ‎08-12-2017

random call to 123 on my bill

Hi,

 

I have a single random call to 123 listed on my phone bill. I don't ever phone the speaking clock, but I understand from other posts and other information out on t'internet that these random calls can and do appear on Plusnet bills.

 

What can I do to get this 50p charge removed, and avoid it happening again. At present I can't contact Support via Chat as it says all lines are busy, and I can't email Supprt via the Help Assistant as there is no link to ask a new question. I really don't want to spend hours on the phone trying to get the matter sorted.

 

 

Cheers,

 

Nigel

7 REPLIES 7
Jonpe
Hero
Posts: 3,459
Thanks: 1,384
Fixes: 9
Registered: ‎05-09-2016

Re: random call to 123 on my bill

Perhaps best not to put your account username on a public forum.

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: random call to 123 on my bill

Fix

Hi there @simplysup,

 

Thanks for getting in touch. So with 123 calls sometimes these can be from engineers working on the line. I agree it is a little cheeky of them! I will credit it for you so there shouldn't be a charge for that on your bill.

 

Anything else we can help with, let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


wendym
Newbie
Posts: 1
Registered: ‎13-11-2018

Re: random call to 123 on my bill

Hi I have also had this on my latest bill. I actually noticed on the day in question- 2 Nov there was an open reach engineer working on the telegraph pole outside my house. Will you be complaining about this to open reach? And deducting the 50p from my bull? Thanks

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: random call to 123 on my bill

Hi there @wendym, all done for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


billtait101
Newbie
Posts: 4
Registered: ‎15-04-2019

Re: random call to 123 on my bill

I also received this random call on my bill. Spoke to customer support but to no avail.

198kHz
Hero
Posts: 4,997
Thanks: 1,805
Fixes: 31
Registered: ‎30-07-2008

Re: random call to 123 on my bill


@wendym wrote:

Hi I have also had this on my latest bill. I actually noticed on the day in question- 2 Nov there was an open reach engineer working on the telegraph pole outside my house. Will you be complaining about this to open reach?

@Mads From the info above OR can identify the engineer concerned.

It's time this practice was stamped out, and if some of the rogues were disciplined they might get the message.

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N
Optimatts
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: random call to 123 on my bill

Hi @billtait101 I've applied the credit to you also.