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"you have an order which is currently being processed"

FIXED
Monsoft
Hooked
Posts: 9
Registered: ‎29-09-2019

"you have an order which is currently being processed"

I moved 5 days ago to Plusnet and I can't do anything on my account as since this day I see info: 

"An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

How long it takes in PlusNet to process order Huh

3 REPLIES 3
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: "you have an order which is currently being processed"

Hi @Monsoft

 

Thank you for getting in touch. 

 

So that we can investigate your account, please provide your account username via PM or contact our Provisioning team on: 0800 328 4622

 

Kind Regards

 

 

Monsoft
Hooked
Posts: 9
Registered: ‎29-09-2019

Re: "you have an order which is currently being processed"

Calling 0800 328 4622 number and got waiting time 20 minutes. Seriously Huh

 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: "you have an order which is currently being processed"

Fix

Hi @Monsoft

 

We're really sorry for any inconvenience caused regarding wait times. 

 

Kind regards