"you have an order which is currently being processed"

[#1]

I moved 5 days ago to Plusnet and I can't do anything on my account as since this day I see info: 

"An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

How long it takes in PlusNet to process order

[#2]

Hi @Monsoft

Thank you for getting in touch. 

So that we can investigate your account, please provide your account username via PM or contact our Provisioning team on: 0800 328 4622

Kind Regards

[#3]

Calling 0800 328 4622 number and got waiting time 20 minutes. Seriously

[#4 · Accepted solution]

Hi @Monsoft

We're really sorry for any inconvenience caused regarding wait times. 

Kind regards