"payment dates aligned"

[#1]

- I got the following message
Question topic: Your Question | ID: 33679592   Open
Script User Automated Script Pool 9:15am, Monday 7th June 2010
Please apply a discount to the customer for £1.95 due to their ADSL payment date being aligned with current Talk payment date.
and then the following reply
Dear Mr Smithwhatever,
=INTERNAL=
On hold for current discounts to expire.
The next action on your Help Assistant Question is due on Wednesday 8th September at 9:00am. This Question will remain open with the CSC - CS Billing alignments until this time.
Kind regards,
[mremoved]
What the heck does that all mean??  
dick:CSA

[#2]

Hi there,
Basically it means that your home phone service was activated first, and then the broadband billing date was aligned to the home phone date when you were activated.
Because you're on a special offer, we can't add the necessary credit until the existing credits expire, so we put the ticket on hold, and we'll credit you once your special offer ends.
It's an internal ticket, so you don't need to do anything.

[#3]

much more helpful, than the jargon used in the ticket
thanks a lot
edit: sorry about the name, I hadn't checked the forum rules, my bad