"http://failed.billing.plus.net/apps/payment/failed" Issue
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
22-11-2018 10:44 AM
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hi im getting the same issues since last friday when i connect to a vpn everything works soon as i disconnect boom back to square one ive phoned a few times now and keep getting past about i am thinking of canceling with plus net and going else where as it seems nothing is being done
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
22-11-2018 4:19 PM
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Hi @leetwin88, thanks for the update.
We can see that your connection has been intermittent (to say the very least) today.
Now that it's back up and running is the issue resolved, or is it still ongoing?
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
22-11-2018 4:24 PM
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no it is still ongoing only way i got full access is when using a vpn i was told to turn router off for 65mins but still no luck these as been going on for nearly 7days now and been told to do the same thing all the time ive also tried 2 different routers and still no luck like i said only works with vpn
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
23-11-2018 8:08 AM
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Hi @leetwin88, thanks for the update and for your private message.
As the social media team are unsure as to why this is happening (especially with the issue affecting all of your clients), we've emailed the relevant networks department for further support on this issue.
We'd expect to receive an update at some point today at which point, we'll update this thread for you.
If you need any further assistance in the meantime please don't hesitate to get back in touch.
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
23-11-2018 1:18 PM
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
23-11-2018 5:17 PM
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
24-11-2018 9:09 AM
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@MasterOfReality wrote:
Hi @Ensor
Really sorry for the issues which you have had.
No problem, these things happen.
Sorry for coming over so shirty. I'm currently going through hell due to having had my anxiety medication changed recently, patience lives on another planet from my point of view right now!
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
28-12-2018 10:59 PM
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
29-12-2018 1:02 AM
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this just seems to be an ongoing problem for so many. The guys here sorted this for me about a week ago..but now its happening again..I tried to get to my account today to pay my bill and it fails every time. Hoping like you that someone sorts it again for me.
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
29-12-2018 12:05 PM
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Hello @leetwin88, I've reconfigured a few things on our side that should now allow you to use your services within the next hour.
@Cazlizzy, I am very sorry to hear you have been restricted early, I have now removed these restrictions for you. You should be able to browse normally within the hour.
If either of you have any further issues or this does not help please get back to us so we can investigate further.
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
29-12-2018 12:07 PM
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
29-12-2018 4:11 PM
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
29-12-2018 4:23 PM
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
29-12-2018 4:35 PM
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
29-12-2018 4:41 PM
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