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"http://failed.billing.plus.net/apps/payment/failed" Issue

FIXED
Cazlizzy
Dabbler
Posts: 18
Thanks: 5
Fixes: 1
Registered: ‎15-08-2018

Re: "http://failed.billing.plus.net/apps/payment/failed" Issue

@Gandalf thank you I have replied and accepted the offer. 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 11,554
Thanks: 3,528
Fixes: 577
Registered: ‎21-04-2017

Re: "http://failed.billing.plus.net/apps/payment/failed" Issue

No problem and thanks for getting back to us.

I've applied the credit on to your account now.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Davrober
Newbie
Posts: 1
Registered: ‎07-02-2019

Re: "http://failed.billing.plus.net/apps/payment/failed" Issue

I’ve been having this issues since Sunday. Payments are up to date, next payment not due until 18th Feb but getting the Failed Billing screen when trying to access certain websites (such as my daughter’s school).

Had a live chat last night where the operator first unchecked something on my account, got me to reset the router and, finally, gave me a static IP address. Nothing has worked. He said they would raise an investigation but I’ve heard nothing since.

Any ideas?
Plusnet Help Team
Plusnet Help Team
Posts: 11,554
Thanks: 3,528
Fixes: 577
Registered: ‎21-04-2017

Re: "http://failed.billing.plus.net/apps/payment/failed" Issue

Hi @Davrober

Sorry to hear you're seeing the failed billing pages when not in failed billing.

I've raised a task with our network operations team for further investigation and I'll update you when I know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 11,554
Thanks: 3,528
Fixes: 577
Registered: ‎21-04-2017

Re: "http://failed.billing.plus.net/apps/payment/failed" Issue

Thanks for waiting @Davrober, we've been unable to identify any issues this side. To investigate further we'd need to try to replicate the problem this side which involves us connecting to the internet through your account but we'd need to change your password to do so.

If you're happy with us doing this, can you reply to this ticket: https://www.plus.net/wizard/?p=view_question&id=187276911 to let us know? We'll then action this overnight and we'd also need you to switch your router off for the duration.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
david31k
Newbie
Posts: 4
Registered: ‎30-01-2019

Re: "http://failed.billing.plus.net/apps/payment/failed" Issue

ive had this problem in past with plusnet restricting the internet could only use a vpn  the problem got fixed last week after 7 weeks of trying to fix it , anyway yesterday it has come back on my account i can only use vpn please can you fix this i dont think its fair you keep putting customers throught this my payment is up to date so please can somebody fix this asap i dont wanna change service provider but if this problem keeps occuring only so much as a customer i could take thanks hope someone loks into this asap

Plusnet Help Team
Plusnet Help Team
Posts: 11,554
Thanks: 3,528
Fixes: 577
Registered: ‎21-04-2017

Re: "http://failed.billing.plus.net/apps/payment/failed" Issue

Hi David.

I'm sorry to see you're experiencing this problem again. I've raised a task with our network operations team to investigate this. We'll update you as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team