"http://failed.billing.plus.net/apps/payment/failed" Issue
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
02-01-2019 4:19 PM
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@Gandalf thank you I have replied and accepted the offer.
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
02-01-2019 4:25 PM
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Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
07-02-2019 6:06 PM
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Had a live chat last night where the operator first unchecked something on my account, got me to reset the router and, finally, gave me a static IP address. Nothing has worked. He said they would raise an investigation but I’ve heard nothing since.
Any ideas?
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
07-02-2019 6:27 PM
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Hi @Davrober
Sorry to hear you're seeing the failed billing pages when not in failed billing.
I've raised a task with our network operations team for further investigation and I'll update you when I know more.
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
08-02-2019 2:33 PM
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Thanks for waiting @Davrober, we've been unable to identify any issues this side. To investigate further we'd need to try to replicate the problem this side which involves us connecting to the internet through your account but we'd need to change your password to do so.
If you're happy with us doing this, can you reply to this ticket: https://www.plus.net/wizard/?p=view_question&id=187276911 to let us know? We'll then action this overnight and we'd also need you to switch your router off for the duration.
Apologies for any inconvenience caused.
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
18-03-2019 7:03 AM
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ive had this problem in past with plusnet restricting the internet could only use a vpn the problem got fixed last week after 7 weeks of trying to fix it , anyway yesterday it has come back on my account i can only use vpn please can you fix this i dont think its fair you keep putting customers throught this my payment is up to date so please can somebody fix this asap i dont wanna change service provider but if this problem keeps occuring only so much as a customer i could take thanks hope someone loks into this asap
Re: "http://failed.billing.plus.net/apps/payment/failed" Issue
18-03-2019 9:16 AM
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Hi David.
I'm sorry to see you're experiencing this problem again. I've raised a task with our network operations team to investigate this. We'll update you as soon as we know more.
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