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"freezing" your account

Kat
Dabbler
Posts: 15
Thanks: 1
Registered: ‎25-05-2015

"freezing" your account

I have to go abroad for 5 to 6 months due to family reasons, leaving the house empty. Is there a way to "freeze" my contract for this time, as paying the line rental + broadband every month while the house is unoccupied seems crazy. (My current contract ends at the end of October, which is around the time I will be coming back.) Is there anything I could do to save some money? 

3 REPLIES 3
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: "freezing" your account


Moderators Note


This topic has been moved from ADSL Broadband to Account//Billing

Moderator and Customer
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SammyM
Plusnet Help Team
Plusnet Help Team
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Registered: ‎22-01-2018

Re: "freezing" your account

Hiya Kat, 

 

Thanks for getting in touch, I appreciate it. 

 

We are unable to freeze accounts I am afraid but I would still recommend calling our customer options team on 0800 013 2632 to talk through your circumstances and account options.

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 Sammy M - Sheffield Team
 Plusnet Help Team
Kat
Dabbler
Posts: 15
Thanks: 1
Registered: ‎25-05-2015

Re: "freezing" your account

Thanks for your reply, I'll talk to them.