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"...doing me proud" with an offer to keep me and told another Supplier had approached to transfer

AndyMacBW
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Posts: 1
Registered: ‎03-09-2020

"...doing me proud" with an offer to keep me and told another Supplier had approached to transfer

...what ashame that this letter and email blew away that 'personal touch' as the letter went to my Mother in Laws address / account after I had told them that she had sadly passed away.

2 REPLIES 2
Mav
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Registered: ‎06-04-2007

Re: "...doing me proud" with an offer to keep me and told another Supplier had approached

Moderator's note(s):

Thread moved from General Chat to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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CinderEla
Plusnet Help Team
Plusnet Help Team
Posts: 16
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Registered: ‎01-12-2020

Re: "...doing me proud" with an offer to keep me and told another Supplier had approached to tran...

Hi,

 

Thank you for your message. I am very sorry for your loss, please accept my sincere condolences.

I apologise for any inconvenience caused, it was standardised automatic information sent. When an account gets cancelled, confirmation gets sent to the details on the account. Again, I am sincerely sorry.

If you need any assistance, please get back in touch and we'll do everything we can to help. Ela - Sheffield

 Ela
 Plusnet Help Team