"We could not find the telephone number for your account" when calling (not 141)
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"We could not find the telephone number for your account" when calling (not 141)
05-04-2015 9:00 AM
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"We could not find the telephone number for your account".
But after manually entering the number, it recognises it. Our number is not withheld. I asked support:
Quote Hi there; when calling now, I notice we get "we could not find the telephone number for your account", and I have to manually enter it. I am not withholding my number.
Is there a problem with the account?
And the following terse reply came:
Quote Thank you for getting in touch.
There is no issue with your account.
So, if there's no issue with MY account, is this happening to everyone now then, or what?
Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 9:19 AM
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It could just be that PN have not entered your number correctly on their backend system so it doesn't recognise it but then I would expect it to repeat the message when you enter it manually.
Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 9:45 AM
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I just thought it was a bit odd.
Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 9:49 AM
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Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 10:01 AM
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Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 10:07 AM
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Not sure what the relevance of the instrument type is? It has no bearing on the number presented to PN's systems...
Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 10:09 AM
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Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 10:17 AM
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Quote from: racquel Yup, 17070 confirms the correct number,
What about the number displayed when you call a mobile?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 11:36 AM
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@Mook,
Quote from: racquel "We could not find the telephone number for your account".
I rather think is it a matter of "We cannot find the account for your telephone number (the one from which the call is being made)"
You have two accounts, which I guess each has the same contact phone number on. In that situation the IVR system cannot discern which account the call relates to and thus asks for the phone number ... again! I had exactly the same issue with my residential and business accounts, confused by my mobile number also being on the Church's account.
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Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 11:55 AM
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Re: "We could not find the telephone number for your account" when calling (not 141)
05-04-2015 6:59 PM
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Re: "We could not find the telephone number for your account" when calling (not 141)
06-04-2015 9:56 AM
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So.... any other ideas?!
Re: "We could not find the telephone number for your account" when calling (not 141)
06-04-2015 10:05 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: "We could not find the telephone number for your account" when calling (not 141)
06-04-2015 10:27 AM
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