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"Tickets Please"

Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

"Tickets Please"

Madasafish - original ticket: Billing | ID: 39202003
Following a highly commendable time of 36 minutes to reply to my opening ticket ....... by Dxnxxl Gxxxn BOT - DSL Logged Faults ....... late on Sunday afternoon I have not had any further communications since replying to his comment and therefore am unsure about what is happening next.
4 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: "Tickets Please"

Hi Alistair,
The ticket (to me at least) seems to be rather confusing and I'm not sure where the amount of discount is actuaslly coming from (it doesn't equal the £7.50 that I thought you should have been paying).
Could you drop me a PM when you're free for a chat?  I did try calling your house number and your mobile.
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: "Tickets Please"

Once again a big thanks to James for sorting out the issue.
(PM sent)
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: "Tickets Please"

Unfortunately for me the problem wasn't sorted in real world time and my account has been debited incorrectly on the 27th Jan  Angry
I presume it wasn't an error on James's part but that of the "system"
Not happy and not impressed.
Community Gaffer
Community Gaffer
Posts: 5,111
Thanks: 443
Fixes: 5
Registered: 04-04-2007

Re: "Tickets Please"

Is this the double (ish) billing problem we had on the 26th?  You paying by credit/debit card?  If so, the refunds should be hitting accounts soon.  Really sorry Sad
Kelly Dorset
Broadband Service Manager