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"Phone order in progress" despite it being completed?

givemelivechat
Interested
Posts: 2
Registered: ‎11-03-2021

"Phone order in progress" despite it being completed?

Hello. 

 

My account tells me I cannot change anything on my account because a phone order is in progress. I assume this was the process of changing us back to our old number, but that was a couple of months ago now so I assume there's some sort of error.

I'd quite like to use my account options properly, so how do I fix this?

 

Thanks.

1 REPLY 1
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: "Phone order in progress" despite it being completed?

Hi @givemelivechat

 

Thanks a lot for reaching out on our Community Forum. I've found out why this issue has occurred. It is because of some incorrect details on our end which has meant that the order to activate Plusnet Call Protect on your line became stuck. I've passed on a note to our Provisioning Team, and have placed the relevant orders to have this service activated.

 

Once it is, you should then be able to make changes on the account. Please accept my apologies for the inconvenience caused here.

 Adam
 Plusnet Help Team - Leeds