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"Failed" fibre upgrade request (due 8th)

PeeGee
Pro
Posts: 1,180
Thanks: 78
Fixes: 3
Registered: ‎05-04-2009

"Failed" fibre upgrade request (due 8th)

On 5th June, I decided to accept an "offer" to move from fibre to fibre extra and save 99p per month and duly received a confirmation e-mail (Ref: EPN0099) with a change date of 8th June.

One minute later a second e-mail (REF: E0553) arrived indicating there was a problem. Checking the tickets, Ref: #202415355 states:

A modify order on this account was unsuccessful.

The reason given was "Self install is not a modifiable parameter.".

Modify order type:

An attempted move from ADSL 1 on WBC to ADSL2+An attempt to change the upstream capping

Request assistance to sort this problem.

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
2 REPLIES 2
RealAleMadrid
Seasoned Champion
Posts: 1,382
Thanks: 616
Fixes: 30
Registered: ‎07-07-2009

Re: "Failed" fibre upgrade request (due 8th)

@PeeGee  This seems to be happening quite often. Have a look at this thread, you will need PlusNet staff to sort it.

https://community.plus.net/t5/My-Order/Upgrade-from-Unlimited-Fibre-to-Unlimited-Fibre-Extra-quot/m-... 

PeeGee
Pro
Posts: 1,180
Thanks: 78
Fixes: 3
Registered: ‎05-04-2009

Re: "Failed" fibre upgrade request (due 8th)

Thanks, will look there, though expected it would need staff intervention.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.