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"Checking your details" stage

maximmortal
Newbie
Posts: 8
Registered: ‎07-06-2010

"Checking your details" stage

Hi there
I've been told my broadband order has been placed, but when I check my status, it is still at the "Checking your details" stage. This alludes to gathering infomation in order to place a broadband order, so I just wanted to double check that everything was ok? My phone line was connected by BT on Thursday 3rd.
Thanks in advance for any replies!
4 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: "Checking your details" stage

Hi there,
Your order has indeed been placed, it should be finished in 5-7 working days or so (as soon as we get a date confirmed we'll update you).
Hope that helps,
maximmortal
Newbie
Posts: 8
Registered: ‎07-06-2010

Re: "Checking your details" stage

Thanks! At what point does the router get sent out?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: "Checking your details" stage

Hi there,
The router will get sent a couple of days before the broadband activates.
maximmortal
Newbie
Posts: 8
Registered: ‎07-06-2010

Re: "Checking your details" stage

Brilliant, thanks very much for your help.