cancel
Showing results for 
Search instead for 
Did you mean: 

"Change my Product" doesn't offer me the new up-to 38Mbps Fibre

DougMa
Grafter
Posts: 113
Registered: 09-09-2011

"Change my Product" doesn't offer me the new up-to 38Mbps Fibre

I'm currently on up-to 80Mbps Fibre unlimited.  Up until yesterday in the member centre I had to option to switch to the lower-cost capped 40GB Fibre service, but today I only see the option to keep my existing product.  Given my sync speed is 35Mbps it seems to be a no-brainer for me to switch to the new up-to 38Mbps Fibre Unlimited.
Is there any reason it's not offered as an option for me in the member centre?
Thanks.
DougM.
9 REPLIES
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

Are you in a low cost Market 2 or 3 area? This offer is only open to people in lucky locations where they is competition.
If you are captive to BT on a Market 1 exchange, you are out of luck. See the samknows.com website and search for your exchange  if you are unsure.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

That is not correct - under the legal; bit http://www.plus.net/home-broadband/ Market 1 exchanges are included
Quote
Unlimited Fibre
    If you live in a low cost area it costs £17.49 a month, if you live outside one of these areas it costs £24.99 a month
Unlimited Fibre Extra
    If you live in a low cost area it costs £22.49 a month, if you live outside one of these areas it costs £29.99 a month

Community Gaffer
Community Gaffer
Posts: 4,959
Thanks: 237
Fixes: 4
Registered: 04-04-2007

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

You need to phone up for the downgrade.  Undecided
DougMa
Grafter
Posts: 113
Registered: 09-09-2011

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

Thanks everyone for the responses, a call it is!
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

Quote from: Kelly
You need to phone up for the downgrade.   Undecided

I thought only the likes of Sky and Virgin Media allowed easy online upgrades but required a phone call to downgrade, is this a sign of things to come or simply systems not fully updated yet?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

The systems are fully updated, w23. Unfortunately in this instance to change the broadband package it would need to be a call to Support.
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

Thanks for replying Linn, any particular reason why a call is necessary to change product in this particular case please?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Gaffer
Community Gaffer
Posts: 4,959
Thanks: 237
Fixes: 4
Registered: 04-04-2007

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

It's a complication of in contract changes.
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: "Change my Product" doesn't offer me the new up-to 38Mbps Fibre

Thanks Kelly.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.