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"As you’re not on a Fixed Price Contract" - errr since when?

longedge
Aspiring Pro
Posts: 366
Thanks: 51
Fixes: 3
Registered: ‎27-01-2008

"As you’re not on a Fixed Price Contract" - errr since when?

I renewed my LRS and Broadband contracts to each run for 12 months from the 2nd October, or so I thought. PlusNet have now emailed me to tell me that it's not a fixed price contract. Is there some small print somewhere that I have missed?

6 REPLIES 6
longedge
Aspiring Pro
Posts: 366
Thanks: 51
Fixes: 3
Registered: ‎27-01-2008

Re: "As you’re not on a Fixed Price Contract" - errr since when?

I note the ticket that's been opened, but it doesn't tell me much so I assume I'll hear more in due course.

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: "As you’re not on a Fixed Price Contract" - errr since when?

Hi @longedge  I'm sorry to see the issues and confusion you've had with your contract renewal. I've looked into this and added a reply onto a support ticket you'd be able to view and reply from Here.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
longedge
Aspiring Pro
Posts: 366
Thanks: 51
Fixes: 3
Registered: ‎27-01-2008

Re: "As you’re not on a Fixed Price Contract" - errr since when?

I'm still confused. The contract I'm now told that I'm on is the "Unlimited Fibre discount (12 months) - £8".

 

I tried my very best to renew my LRS and Broadband to start and end together and I foolishly thought I'd managed it. I also thought I had negotiated a renewal at the same price I was paying up to 2nd October.

 

A new/explanatory ticket has been raised just now and I shall reply to that. I just want continuity from my previous contract to the current one.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: "As you’re not on a Fixed Price Contract" - errr since when?

Thanks for getting back to us @longedge 

I'll ensure both your contract and line rental saver end dates are matched up so you're not at a disadvantage.

I'll also reply to your ticket soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
longedge
Aspiring Pro
Posts: 366
Thanks: 51
Fixes: 3
Registered: ‎27-01-2008

Re: "As you’re not on a Fixed Price Contract" - errr since when?

Thanks for the ticket update. Hopefully everything will be back on track in the near future.

 

p.s. - You certainly earn your money in there 😁

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: "As you’re not on a Fixed Price Contract" - errr since when?

Cheers for getting back to me @longedge 

No problem, fingers crossed I can get this sorted soon for you. 😬

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team