"As you’re not on a Fixed Price Contract" - errr since when?

[#1]

I renewed my LRS and Broadband contracts to each run for 12 months from the 2nd October, or so I thought. PlusNet have now emailed me to tell me that it's not a fixed price contract. Is there some small print somewhere that I have missed?

[#2]

I note the ticket that's been opened, but it doesn't tell me much so I assume I'll hear more in due course.

[#3]

Hi @longedge  I'm sorry to see the issues and confusion you've had with your contract renewal. I've looked into this and added a reply onto a support ticket you'd be able to view and reply from Here.

I hope this helps.

[#4]

I'm still confused. The contract I'm now told that I'm on is the "Unlimited Fibre discount (12 months) - £8".

I tried my very best to renew my LRS and Broadband to start and end together and I foolishly thought I'd managed it. I also thought I had negotiated a renewal at the same price I was paying up to 2nd October.

A new/explanatory ticket has been raised just now and I shall reply to that. I just want continuity from my previous contract to the current one.

[#5]

Thanks for getting back to us @longedge 

I'll ensure both your contract and line rental saver end dates are matched up so you're not at a disadvantage.

I'll also reply to your ticket soon.

[#6]

Thanks for the ticket update. Hopefully everything will be back on track in the near future.

p.s. - You certainly earn your money in there 😁

[#7]

Cheers for getting back to me @longedge 

No problem, fingers crossed I can get this sorted soon for you. 😬