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I logged in to my Plusnet account today as I am nearing end of my contract and was considering whether to renew or switch. I noticed the following error:
"An error has occurred
You can't change your products for the moment, you already have a product change in progress."
It looks like this fault needs clearning before I can renew or switch. Please can you help?
Your best option is contact the Options team who can do it all over the phone. I think these are the current details.
Their direct number is 0800 013 2632 and they are open between the following hours:
Monday - Friday: 08:00 - 20:00Saturday: 09:00 - 19:00Sunday: 09:00 - 18:00