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"An error has occurred"

Posts: 1
Registered: ‎25-11-2020

"An error has occurred"


I logged in to my Plusnet account today as I am nearing end of my contract and was considering whether to renew or switch.  I noticed the following error:


"An error has occurred

You can't change your products for the moment, you already have a product change in progress."


It looks like this fault needs clearning before I can renew or switch.  Please can you help?


Aspiring Pro
Posts: 238
Thanks: 53
Fixes: 3
Registered: ‎20-04-2020

Re: "An error has occurred"


Your best option is contact the Options team who can do it all over the phone. I think these are the current details.

Their direct number is 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00