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quidco not tracking

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

quidco not tracking

Hi I have had to raise a claim as my order hasn't tracked yet, quidco says it's on your side is there anything you can do to resolve this
Thanks
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: quidco not tracking

Seen a few of these recently,
http://community.plus.net/forum/index.php/topic,111141.msg953415.html
http://community.plus.net/forum/index.php/topic,110987.msg951539.htm
http://community.plus.net/forum/index.php/topic,111098.0.html
http://community.plus.net/forum/index.php/topic,111296.0.html
I doubt it requires intervention, probably just a case of sitting tight. I shall give somebody a nudge regardless though.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: quidco not tracking

Quote from: crobertbailey
Hi I have had to raise a claim as my order hasn't tracked yet, quidco says it's on your side is there anything you can do to resolve this
Thanks

Would it be possible for you to send over exactly what Quidco have advised as we can't currently see anything on our systems that they have queried this to us?
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: quidco not tracking

Thanks they asked for my order number and state that they have raised a claim with yourselves and are waiting for a reply
Don’t worry - Plusnet has been taking an average of 4 months to process claims up to confirmation stage
Thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: quidco not tracking

We've checked our systems and could not find a match for your account. Can you message the account number across that they requested and I can check by that?
We have a very quick turnaround from it being raised with us to being approved.
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: quidco not tracking

Thanks was asked to supply this no. 2088982 to them
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: quidco not tracking

We're looking into this, out of interest would it be possible to provide the transcript they gave you so we could chase this further with them.
For the cash back payment, your services do need to be active and then it's usually paid within a month.
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: quidco not tracking

Thank all I was looking for was confirmation of the claim as this was the only reason for signing up to offset the line cost

Thanks for your cashback claim! Here's what happens next: 1. We have added £ 70.00 to your activity page. The status will show 'Claim raised'. 2. If more information is required to support your claim the Quidcare team will contact you shortly. 3. The Quidcare team will hold your claim for the duration of the validation period and then forward this on to the retailer to process the cashback amount of £70.00 4. The retailer will then confirm payment or decline the claim with a reason. You can view the average confirmation times on the retailer page.
Quidcare 28 Jan 13 at 16:14
Claim raised for �70.00 (purchase amount �0.00) from Plusnet
Hi Robert,
Thanks for submitting a cashback claim for Plusnet.
We have put your claim on hold for now, as this retailer has a claims waiting period, during which time they will not accept a claim from us.
Please don't worry, though, as we will contact you again to advise you when we send your claim to Plusnet.
For an indication of how long the claim may take to be resolved, please refer to the average claims processing times on the retailer's page.