quidco not honouring deal
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quidco not honouring deal
06-01-2014 5:58 AM
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plusnet staff had to manually unstick my order but the actual order was done entirely online.
my order initially showed as tracked on the quidco site but the date kept been pushed back.
Now it says declined. no reason given just declined.
I then enteredmy name and order number on the quidco site and it appears to be now stating plusnet are forcing quidco to wait before submitting details, this isnt really acceptable.
Please check into this.
here is what quidco is currently quoting.
Quote Thanks for submitting a cashback claim for Plusnet.
We have put your claim on hold for now, as this retailer has a claims waiting period, during which time they will not accept a claim from us.
Please don't worry, though, as we will contact you again to advise you when we send your claim to Plusnet.
For an indication of how long the claim may take to be resolved, please refer to the average claims processing times on the retailer's page.
Kind regards,
Quidco Support
Re: quidco not honouring deal
06-01-2014 5:29 PM
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Re: quidco not honouring deal
06-01-2014 7:27 PM
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I spoke to quidco again who are stating I have to wait for 4 months for a claims process
They wont give me a claims reference number and I cannot find one anywhere.
Re: quidco not honouring deal
06-01-2014 10:54 PM
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'Cashback will be declined if you cancel your broadband within the first 4 months'
So effectively the claim is on hold (as per their response) until you have paid for 4 months then it will be submitted to plusnet? Seem to remember this used to be a lot shorter (a month or two perhaps?) so it might be a recent change?
Re: quidco not honouring deal
06-01-2014 11:26 PM
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Re: quidco not honouring deal
07-01-2014 1:17 PM
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Re: quidco not honouring deal
07-01-2014 5:25 PM
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dick:quote
Re: quidco not honouring deal
10-01-2014 8:49 PM
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I find the whole thing weird, I gave order number, screenshots, that alone should be enough to prompt action. I consider the cashback as part of my sales contract.
Re: quidco not honouring deal
10-01-2014 9:26 PM
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Hope you get your cashback sorted
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: quidco not honouring deal
11-01-2014 1:18 AM
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Of course it is a way of pushing responsibility to a 3rd party company.
So the contract of the broadband service is with plusnet, the signup to the service done via quidco. The idea been if the cashback fails to materialise the company offering the promotion (plusnet) can say not our fault tough luck, but what I am looking at here is the terms of sale not the terms of service, if the cashback doesnt materialise the sale itself is void and as such the service contract is invalid.
You also forget quidco contracts are specifically different in that there is also no refferal system for people signing up via quidco.
jim:quote
Re: quidco not honouring deal
13-01-2014 1:20 PM
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Nope, we've received the claim from Quidco now so have approved it and sent it back Hope they're not too long in paying now, but our bit is done I promise you that.
Re: quidco not honouring deal
14-01-2014 12:58 AM
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Re: quidco not honouring deal
12-02-2014 11:07 AM
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If quidco are holding cash (to gain interest on it), I want to know, so if possible please let me know if payment has been released thanks.
Re: quidco not honouring deal
13-02-2014 2:14 PM
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