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pro add on

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

pro add on

begining of the month i decided to try the pro add on , wassnt anything wrong with my connection  Wink just wanted to see if it made my gaming any better, so i gave it 2 weeks and decided that there wasnt any noticable difference to me.
so i decided to cancel and just keep my extra package 21CN uncapped upload.
now since i have been off the pro for the last week i have noticed my connection has got worse  Embarrassed web pages seam slow to load especially PN home page, and gaming has got a lot worse high ping spikes regular  Embarrassed
as bad as it was before i was swapped to 21CN but cannot find any thing wrong with router stats or bt speedtester, wierd .
then to cap it all when i recived my bill i have been charged £7.58 for a couple of weeks on a add on suposidly costing £5 a month grrrrrr.
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
24 REPLIES
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: pro add on

Yeah i just looked at my bill
WHY IS IT £7.90 for a £5 addon
not impressed.
P.S    rongtw nice status i have to slam my SNR down to around 2db to get that kind of sync
same line alt though
Port Status
WAN 15:25:06
LAN 47:40:06
WLAN 47:40:00
ADSL Link Downstream Upstream
Connection Speed 17066 kbps 1039 kbps
Line Attenuation 25.5 db 14.9 db
Noise Margin 1.9 db 9.5 db
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pro add on

Wink cheers Epyon.
yes i wonder how a £5 add on is charged at over £7 thought it was just me  Sad
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 1,100
Registered: 05-04-2007

Re: pro add on

I'm on the legacy BBYW Pro package although I do pay for the Max Premium addon which is charged at £7.83 (inc VAT). I find it interesting that the figures quoted here are of a similar amount. I wonder if some one is trying to standardise the addon amounts?
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: pro add on

Did the people who are being charged too much perhaps enable the addon, disable and then re-enable when checking out what effect it had? I believe there was an issue with refunds when it was disabled.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: pro add on

No jelv thats not the case for me anyways.
I had it enabled
then disabled it.
Phoning right now....
they said after the direct debit has went through they will refund me £7.90
lovely Smiley
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pro add on

ye same for me i just enabled it then dissable it once only , so looks like i will be ringing them too when i have a spare 30 min t o wait on phone  Crazy
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: pro add on

It said call waiting 20mins then connected in like 30 seconds lol
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pro add on

despite the price error  Cheesy
i am still having probs gaming again since pro add on was removed  Cry  high pings on servers which wasnt occurring before i add it weird 
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pro add on

and have noticed a lot of CRC errors ?  i know no pn staff here at weekend but can someone check on Monday pls
 
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: pro add on

5000 CRC is not allot for 4 days sync.
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pro add on

just received a email  Cool they are refunding the over charge for pro add on  Wink
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

I have been billed for pro add on ? But I don't have that..

pro add that was cancelled but still charged ?? i neva even added a pro add on ? but i have just checked my back account and plus net have taken £17. 76 when infact they should of only taken £11.49 ......... can some one please sort this out... and return the money.
Name <removed>
Company N/A
Address
E-mail <removed>

This is not a VAT invoice
Invoice Number 27207734
Date 16/06/2011
Customer djpinky
Qty Description Unit VAT Gross
1 5GB Additional Data Transfer Charge Until 16/06/2011 £4.17 £0.83 £5.00
1 Pro Add On (cancelled) £7.93 £1.59 £9.52
1 Plusnet Value charge for the period 16-06-2011 to 15-07-2011 £5.41 £1.08 £6.49
1 Offer code discount- half12 -£2.71 -£0.54 -£3.25
Net Amount £14.80
VAT Amount @ 20% £2.96
Invoice Total £17.76
[Moderator's note by Jim (Oldjim)  All caps in title removed as per Forum Rules and word which triggered the swear censor changed ]
[Moderator's note by Jim (Oldjim)  name and email address removed - this is an open forum ]
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: I HAVE BEEN BILLED FOR PRO ADD ON ? [url=http://community.plus.net/forum/index.php?topic=218.0#p

Hi djpinky,
If you follow this link and search for Service notice no. 109552770 on 19/05/11 if this doesn't seem right then let me know.
Jojo Smiley
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: I have been billed for pro add on ? But I don't have that..

the search is not bringing anything up ? why have i payed for something 1/. i never asked for 2/. never got any way ?