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price on internet

Albi1
Interested
Posts: 2
Registered: ‎12-07-2021

price on internet

I have just moved to Plusnet the price for Unlimited Fibre Extra is advertised as £24.99 a month but I have been charged £26.90 how does this work out contacted plusnet and was told that this was a price increase even though it is still shown as £24.99 on their web site which it was when I first contacted them

 
1 REPLY 1
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: price on internet

Good morning @Albi1

 

Apologies for the confusion caused by this. Looks like the first person you spoke with yesterday wasn't sure what's going on. I can confirm that the correct discounts have now been applied onto the account and this issue should not happen again going forward. Smiley

 Adam
 Plusnet Help Team - Leeds