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price change opt out question.

acnescar
Newbie
Posts: 2
Registered: 18-07-2014

price change opt out question.

I have received an email telling me I can opt out with no penalty fees because the price is going up.
Can I leave and then rejoin as a new customer enjoying the new customer benefits or do I have to leave and go to a different provider?
I'd like to do this as fibre has recently been implemented in my area and I'd like to go with that.
thanks
Acne
2 REPLIES
Moderator
Moderator
Posts: 17,334
Thanks: 969
Fixes: 114
Registered: 11-01-2008

Re: price change opt out question.

I'd suspect you'd have to cease everything, which would cost way more than you'd save.
Best to ring customer options
Will Moderate For Thanks
acnescar
Newbie
Posts: 2
Registered: 18-07-2014

Re: price change opt out question.

phoned the customer options team - all sorted with a new contract now. Upgraded from broadband to fibre and its actually costing less!