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price change opt out question.

acnescar
Dabbler
Posts: 18
Thanks: 10
Registered: ‎18-07-2014

price change opt out question.

I have received an email telling me I can opt out with no penalty fees because the price is going up.
Can I leave and then rejoin as a new customer enjoying the new customer benefits or do I have to leave and go to a different provider?
I'd like to do this as fibre has recently been implemented in my area and I'd like to go with that.
thanks
Acne
2 REPLIES
Moderator
Moderator
Posts: 19,280
Thanks: 2,162
Fixes: 348
Registered: ‎11-01-2008

Re: price change opt out question.

I'd suspect you'd have to cease everything, which would cost way more than you'd save.
Best to ring customer options

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

acnescar
Dabbler
Posts: 18
Thanks: 10
Registered: ‎18-07-2014

Re: price change opt out question.

phoned the customer options team - all sorted with a new contract now. Upgraded from broadband to fibre and its actually costing less!