possible error on billing - can someone contact me privatley

[#1]

i have emails from plusnet - my broadband ends 26oct price will go from £5.xx to 16.98 when it ends 

can someone tell me why ive been billed 16.98 on oct 4th....when i have 22 days remaining ?

[#2]

Moderators Note

This topic has been moved from Fibre to My Account / Billing

[#3]

Hiya @steveo3002, I am really sorry for the issue with your bill.

I have now taken the steps to resolve this for you and have sent an email with the details. Please get back to us should you have any further queries.