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plusnetcashback.com

PrinceGaz
Newbie
Posts: 2
Registered: 02-06-2015

plusnetcashback.com

I received the email with the link to claim the cashback yesterday, but the link contained points to a plusnetcashback.com website, which Firefox pops up a warning about:
Quote
This Connection is Untrusted
You have asked Firefox to connect securely to plusnetcashback.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

Quote
Technical Details
plusnetcashback.com uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
(Error code: sec_error_unknown_issuer)

In addition, whilst plusnet.com is registered to PLUSNET PLC in Sheffield as you would expect, plusnetcashback.com is registered to a company called PERFECT PRIVACY, LLC in Jacksonville, Florida.
Is it safe to proceed to the site using the link in the email which identifies you?
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: plusnetcashback.com

Please ignore the message, it's not from us.
Could you please PM me the headers, I'll take a further look at this for you.
Edit: Please also PM me the content of the Email. Thanks.
 Tony
 Plusnet Support
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: plusnetcashback.com

Further investigation shows this to be genuine. We are looking into the certificate issue and will be providing further information as soon as we have it.
 Tony
 Plusnet Support
PrinceGaz
Newbie
Posts: 2
Registered: 02-06-2015

Re: plusnetcashback.com

Thanks for the updates/PMs, I'm not in any desperate hurry so I'll wait a few days just to be certain everything is fine.  It may just be a quirk with Firefox being overly fussy or it missing some information about security certificate providers, but either way, it does look a bit iffy when that alerrt pops up.  The main thing is my PlusNet services are working flawlessly so far and it is quite a bit cheaper than my former provider.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: plusnetcashback.com

Thanks for the feedback though. A few of us on my pod had never seen it, so it was worrying - and the certificate is something I'd expect to be up-to-date.
 Tony
 Plusnet Support
KirstyA
Newbie
Posts: 9
Registered: 04-06-2015

Re: plusnetcashback.com

Sorry for the delay here. Just to confirm, we are still investigating this one for you. We'll let you know when we have an update.
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: plusnetcashback.com

Hi All.
We’re sorry for any confusion about this website. We can assure you that it is a legitimate site that is used by one of our approved suppliers to process cashback offers on our behalf.
It looks like some recent changes may have caused error messages to appear when accessing the site. We have raised this with our supplier, who is taking urgent steps to ensure any compatibility issues are resolved.
Thank you for flagging this to us. If you have any more questions or concerns, do get in contact.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Empirical
Grafter
Posts: 54
Registered: 05-04-2014

Re: plusnetcashback.com

Why on earth would they be using a domain registrar privacy company?!