plusnet

[#1]

to whom it may concern

When i signed up with Plusnet. it said we get money back which i haven't received. Could you let me know how to receive it thankyou.

Also since we have changed to Plusnet, We have had problems with getting online, the speeds are there but with connection issues. when we was with our last provider we didnt have any issues. That was FTTC same as yourselves. I have checked my cabling to the Openreach Connection box which feeds my property, Sorry i work for openreach. any chance you could check our profile on the network to see if there is any problems and let us know please.

regards 

Roy rogers

[Removed]

Moderators Note: Personal information removed

[#2]

Moderators Note

This topic has been moved from Chat to My Account / Billing

[#3]

@roygeorgerogers We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help.