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plusnet unreasonable

chitaks
Newbie
Posts: 6
Registered: ‎14-09-2012

plusnet unreasonable

i have had broadband with plusnet since 2011, have been paying £7.50/m for broadband, apparently the discount code which was being used expired this month. only realised on my bill which was now £25.00, nobody told me this would be happening, painfull bit is plusnet no longer charge £25 for unlimited broadband and they found it fit to bill me this amount, needless to say i'm moving both phone and broadband elsewhere. at least they should have charged me their now unlimited rate
5 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: plusnet unreasonable

It's your own fault for not keeping your eye on their current offerings - it's been well enough publicised.
If they had moved you to one of the new products automatically when they launched in December you would have lost your discount immediately which wouldn't have pleased you either! Your best bet is to make sure you order the switch to unlimited now ready for your next months billing rather than throwing a hissy fit and leaving.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
chitaks
Newbie
Posts: 6
Registered: ‎14-09-2012

Re: plusnet unreasonable

@ jelv......i think the spark is not so bright after all, if u had understood the statement u'd have realised your answer is irrelevant
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: plusnet unreasonable

I agree with Jelv.
You should have changed your product when your discount offer ended.
I can't see how it's PlusNets fault?
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: plusnet unreasonable

I believe this may be in the wrong section, it's maybe more suitable for Your Feedback?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: plusnet unreasonable

Hi chitaks,
I'd suggest speaking with our support team on 0800 432 0200 and they'll certainly be able to help with your account.
If you need any help with this please let me know.
Chris