plus net broadband and fone
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plus net broadband and fone
25-05-2018 10:14 AM
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i'm receving monthly bills of £50 yet only spend £3 on fone calls and am on the adsl broadband service which is supposed to be £18.99 why am i being billed so much over the amount i should be paying please?
Re: plus net broadband and fone
25-05-2018 11:37 AM
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Have you looked at your bill to see what the charges are for?
https://www.plus.net/my.html?action=view_transactions&s=0 (login required)
Re: plus net broadband and fone
25-05-2018 12:28 PM
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why would there be charges?
Re: plus net broadband and fone
25-05-2018 1:21 PM
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Your £50 bill must come from somewhere.
Monthly phone line rental , broadband costs, phone call costs are just some of the things that the bill will show. Those are all charges and are shown individually on the bill.
So checking the bill will show you were the money is being spent.
Re: plus net broadband and fone
25-05-2018 1:23 PM
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we make a very few calls each month
to the mainland uk leicester and ely and that is it
Re: plus net broadband and fone
25-05-2018 1:25 PM
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A sample bill is like this
So you can clearly see where the money is being spent.
The call charges breakdown per bill is shown in the Phone section of the member centre.
Re: plus net broadband and fone
29-05-2018 5:47 PM
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Where do you get the £18.99 from? That sounds awfully like the recent new customer promotion where ADSL was in effect being given away within low cost areas. If you are not in a discounted area (in Market A) then your broadband charge might be higher.
You can expect your total bill to be made up of...
- Line rental
- Call plan
- Phone service (CLI etc)
- Phone call charges for calls outside of the plan
- Broadband
- Broadband excess usage charge (If you are on a legacy measured tariff)
As SLT advises see your bill for the break down
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: plus net broadband and fone
30-05-2018 8:39 AM
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that is what i signed up for - i'm sure that is the right price it is adsl after all only 1mbit per second i can barely watch the sky at night videos that are 8 minutes long
we did complain about noise on the line and were told that the engineers visit would cost us £50 if he found nothing which he did
Re: plus net broadband and fone
30-05-2018 8:50 AM
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So to be clear, is the £50 bill you refer to your normal monthly bill … or an exceptional one having a BT callout charge?
The call out charge is usually only applicable if they find a fault with your equipment / wiring. Note that aside for the higher speed band fibre, you do not pay according to speed. Speed is what it is, dependent on where you live, not the service offer.
This needs staff input - sight of a VR plot would be useful.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: plus net broadband and fone
30-05-2018 11:33 AM
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no its normally that high
Re: plus net broadband and fone
30-05-2018 2:55 PM
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Hi @rogerjowett
Thanks for getting in contact. I have created a support ticket on your account with details of your most recent bill. You can view this ticket by clicking here
Let us know if you need any further assistance.
Thanks
Re: plus net broadband and fone
30-05-2018 3:27 PM
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paying £50 a month for an £18.99 broadband adsl (1MBit per second) and fone account why is my bill so high?
Re: plus net broadband and fone
05-06-2018 11:51 AM
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The ticket that we've linked above advises the reason for these charges. Remember, if you are making calls outside of your allowance then a call plan is a much cheaper option than paying per call.
Re: plus net broadband and fone
05-06-2018 11:55 AM
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how much cheaper?
Re: plus net broadband and fone
05-06-2018 12:02 PM
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