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phone and broadband bill

jamster6
Newbie
Posts: 2
Registered: ‎07-01-2011

phone and broadband bill

hello, can anyone tell me how you get billed, is it all in one HuhHuh Smiley
3 REPLIES
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: phone and broadband bill

Indeed, these are taken as a single transaction.
The exception might be if your billing dates do not align internally. So if you are being billed on different days, raise us a ticket to investigate the billing alignment.
jamster6
Newbie
Posts: 2
Registered: ‎07-01-2011

Re: phone and broadband bill

hello, i have one bill on the 8th for line rental and anytime and one on the 7th for calls to be taken out on12th or after, is it possible to have one bill many thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: phone and broadband bill

Hi jamster6,
This will just be because it's a new account and the phone and broadband were activated on different dates. The payments will realign for your next billing date and both should be charged on the same day.
Hope that helps,