signed up with plusnet on the 11/8/15 and asked that my monthly payment to come out on the 16th of each month " as i asked " my service went live on the 24/8 this month and have been told yesterday my payments will come out of my account 25/8 each month,i rung them on the 25/8/15 and was told they can not or will not change the date to the 16yh of each month,very pi@@ off
Plusnet have ALWAYS set the billing date from the date your service goes active - if anyone from Plusnet indicated otherwise they need a bollocking!
|jelv (a.k.a Spoon Whittler)|
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Quote from: _Adam_Walker_ Really sorry about this!
I can see who incorrectly advised you and some stern feedback is being passed on.
Neither the apology nor the stiff kick in the pants fixes this for the customer.
I would suggest a credit of one month's DD deduction would fix the customer's cash flow issue.