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payments

andrewrafter
Newbie
Posts: 1
Registered: 26-08-2015

payments

Angry signed up with plusnet on the 11/8/15 and asked that my monthly payment to come out on the 16th of each month " as i asked " my service went live on the 24/8 this month and have been told yesterday my payments will come out of my account 25/8 each month,i rung them on the 25/8/15 and was told they can not or will not change the date to the 16yh of each month,very pi@@ off  Angry Angry Angry Angry Angry Angry
3 REPLIES
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: payments

Plusnet have ALWAYS set the billing date from the date your service goes active - if anyone from Plusnet indicated otherwise they need a bollocking!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: payments

@andrewrafter
Really sorry about this!
I can see who incorrectly advised you and some stern feedback is being passed on.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: payments

Quote from: _Adam_Walker_
Really sorry about this!
I can see who incorrectly advised you and some stern feedback is being passed on.

Neither the apology nor the stiff kick in the pants fixes this for the customer.
I would suggest a credit of one month's DD deduction would fix the customer's cash flow issue.