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payment failed (over and over) even after receiving confirmation of details updated

icarver
Interested
Posts: 1
Registered: ‎23-08-2021

payment failed (over and over) even after receiving confirmation of details updated

every month we get a failed payment message

 

every month we pay the 'overdue' bill and get a confirmation it's been paid

 

every month we update the payment details to the same used to successfully pay and get a confirmation they've been updated

 

every month these details disappear and the process starts again

 

same issue across three accounts

 

why is this happening? why is there no support email address?

1 REPLY 1
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,226
Thanks: 318
Fixes: 118
Registered: ‎26-03-2018

Re: payment failed (over and over) even after receiving confirmation of details updated

Hi @icarver,

I'm sorry to hear this is occurring. It's especially strange that this is occurring across three different accounts - have you attempted to contact the bank about this issue?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team