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every month we get a failed payment message
every month we pay the 'overdue' bill and get a confirmation it's been paid
every month we update the payment details to the same used to successfully pay and get a confirmation they've been updated
every month these details disappear and the process starts again
same issue across three accounts
why is this happening? why is there no support email address?
I'm sorry to hear this is occurring. It's especially strange that this is occurring across three different accounts - have you attempted to contact the bank about this issue?