payment failed (over and over) even after receiving confirmation of details updated

[#1]

every month we get a failed payment message

every month we pay the 'overdue' bill and get a confirmation it's been paid

every month we update the payment details to the same used to successfully pay and get a confirmation they've been updated

every month these details disappear and the process starts again

same issue across three accounts

why is this happening? why is there no support email address?

[#2]

Hi @icarver,

I'm sorry to hear this is occurring. It's especially strange that this is occurring across three different accounts - have you attempted to contact the bank about this issue?