cancel
Showing results for 
Search instead for 
Did you mean: 

payment date change

martin249
Newbie
Posts: 4
Registered: ‎01-07-2010

payment date change

could my payment date change my payments are coming out of my bank on the 2nd and i would like the 10th can some one sort this out for me thanks
3 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: payment date change

Hi martin249,
the billing date depends on your broadband activation date and as such we can't change this. We have a company wide rule where there cannot change this as it causes lots of problems with the system.I'm sorry I couldn't give you a better reply than that.
Jojo Smiley
simon7685
Grafter
Posts: 50
Registered: ‎10-03-2009

Re: payment date change

That is not entirely true is it PlusnetHuh?Huh
You changed my billing date from the 9th to the 7th without notification.  You then told me in writing that my billing date was the 9th and always would be.  You then billed me on the 7th.  This after nearly 2 years on the 9th of each month.  So billing dates can be changed when it suits you.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: payment date change

Hi simon7685
It seems the reason that date was changed was because you made a cancellation request.
Jojo Smiley