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pathetic!!

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

pathetic!!

Can't believe I am having to post same problem again πŸ˜•
Today is my bill day , but I don't pay with DD ! , revived email saying my bill is due Β£****** amount , I pay by debit card but I can't even call on phone , got cut off after 20 min waiting , chat says 30 people waiting in que πŸ˜•
Even if I wanted to pay today I can't .
Plusnet you need to sort new billing system NOW !!!!!!! not in another 8 yearsooops.PNG

 

 

Capture 3.PNG

 

 

 

 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
8 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pathetic!!

Currently on phone told 30 min wait time 😞
Annoying message says can't take payment over phone , but pay on internet ? , how can you pay when system don't work?
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pathetic!!

35 mins on hold , was told its a know bug Sad

How long has this been a know bug and not fixed !

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pathetic!!

Oh yes before someone spouts up , set up a DD ! i pay via debit card as it suits me , and have done for last 7 years here ,

just the same as i pay my mobile bill to O2

But i can honestly say Plusnets billing system in the last year is getting worse and showings its age , you cant even see the amount the bill is untill you get restricted Crazy2 how can you budget for something you dont know untill its too late Sad

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pathetic!!

well i am surprised i have had a Sorry from PN staff after 10 hours Sad

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 7,247
Thanks: 2,067
Fixes: 361
Registered: 21-04-2017

Re: pathetic!!

Sorry to hear you're not seeing the failed billing splash page

 

Does this happen using IE or Chrome?
Also, are you able to pay online at www.plus.net/pay?

 

Cheers,

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pathetic!!

@Gandalf  Firefox Smiley  and your link would be no good sorry , as i couldnt get online Sad

only with 4g phone

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 7,247
Thanks: 2,067
Fixes: 361
Registered: 21-04-2017

Re: pathetic!!

Hmm, is plus.net/pay working for you now?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: pathetic!!

@Gandalf  yes Cheers , but if you remember you have had to sort this problem out for me previously Shocked  and it should not be happening .

As i said i was told on the phone its a known Bug ?  so why has it not been fixed ? 

The Sooner PN gets their act sorted with this new payment system the better , but i wont hold my breath .

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .