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password recovery

Alexb77wa
Newbie
Posts: 2
Registered: ‎06-06-2017

password recovery

Hi

 

I forgotten my password for my plusnet account. Ao i click forgotten password fill in the username and code then check my e-mails click on the link and it says "

Over one hour has passed since you asked for a password reminder.

For security reasons, you need to start the process again"

When i have done it straight away

 

Anyone know how to resolve this?

 

Cheers  Alex

 

 

1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: password recovery

Have you double checked the system time on the device you're doing this on?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.