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overcharged since renewing my contact

the_groundsman
Rising Star
Posts: 445
Thanks: 10
Fixes: 1
Registered: ‎12-08-2007

overcharged since renewing my contact

i renewed early and enhanced my phone package slightly. There is an open question about this that I added a comment to as I have been charged more than the price I agreed with the sales team. The ticket doesn't seem to be being actioned

6 REPLIES 6
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,571
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: overcharged since renewing my contact

Hi @the_groundsman, can you drop me a PM with your username and I'll pick up the ticket and take a look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
the_groundsman
Rising Star
Posts: 445
Thanks: 10
Fixes: 1
Registered: ‎12-08-2007

Re: overcharged since renewing my contact

Thank You

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: overcharged since renewing my contact

Thanks for getting back to us @the_groundsman.

I've manually readded the discounts and this shouldn't happen going forward.

I've also added a credit to your next month's bill to cover the overcharge

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
the_groundsman
Rising Star
Posts: 445
Thanks: 10
Fixes: 1
Registered: ‎12-08-2007

Re: overcharged since renewing my contact

Just had my November bill and am still being overcharged by £2.00. Last month you charged me for mobile calls even though I have them included in my phone package. That got corrected.

So every month since august renewal, my bill has been wrong.

Please can you refund the over payment and try and make sure that the bill is for the right amount going forward.

the_groundsman
Rising Star
Posts: 445
Thanks: 10
Fixes: 1
Registered: ‎12-08-2007

Re: overcharged since renewing my contact

Just spoke with CS. Looks like it's resolved
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: overcharged since renewing my contact

No worries @the_groundsman, glad to hear it's been resolved.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team