overcharged since renewing my contact
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overcharged since renewing my contact
25-09-2019 1:13 AM
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i renewed early and enhanced my phone package slightly. There is an open question about this that I added a comment to as I have been charged more than the price I agreed with the sales team. The ticket doesn't seem to be being actioned
Re: overcharged since renewing my contact
25-09-2019 10:19 AM
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Hi @the_groundsman, can you drop me a PM with your username and I'll pick up the ticket and take a look into this for you.
Re: overcharged since renewing my contact
25-09-2019 2:17 PM
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Thank You
Re: overcharged since renewing my contact
25-09-2019 4:19 PM
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Thanks for getting back to us @the_groundsman.
I've manually readded the discounts and this shouldn't happen going forward.
I've also added a credit to your next month's bill to cover the overcharge
Apologies for any inconvenience caused
Re: overcharged since renewing my contact
19-11-2019 1:35 PM
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Just had my November bill and am still being overcharged by £2.00. Last month you charged me for mobile calls even though I have them included in my phone package. That got corrected.
So every month since august renewal, my bill has been wrong.
Please can you refund the over payment and try and make sure that the bill is for the right amount going forward.
Re: overcharged since renewing my contact
19-11-2019 2:13 PM
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Re: overcharged since renewing my contact
19-11-2019 4:02 PM
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